2. Service Request Module
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- Service Request Form: Design of structured forms with mandatory fields:
- Customer name
- Item reference
- Serial number (with List of Values lookup)
- Request type (Technical Support, Spare Parts, Warranty, Incident, etc.)
- File Upload & Commenting: Allow partners to add attachments, descriptions, and comments on requests.
- Multi-language Support: Default in English; scalable for future languages.
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